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koffelidon koffelidon
posted on Saturday, July 16 2011, 07:33 AM in General Chat
gm good noon i would like to report about my in game items they where gone when log in 4am in Philippine time i dont know what happened why my items where gone i think i was hacked by someone please help me thank you.
IGN koffel
Responses (10)
  • Accepted Answer

    Galadriel Admin Galadriel
    replied on Sunday, July 17 2011, 12:03 AM #Permalink
    Hey koffelidon,

    check your ticket.
    Reply voted down Show
  • Accepted Answer

    kamulmog kamulmog
    replied on Sunday, July 17 2011, 01:25 AM #Permalink
    err sorry how you do that again.. i forgot me ticket number
    Reply voted down Show
  • Accepted Answer

    koffelidon koffelidon
    replied on Sunday, July 17 2011, 01:29 AM #Permalink
    i forgot to get the ticket number sorry
    Reply voted down Show
  • Accepted Answer

    Galadriel Admin Galadriel
    replied on Sunday, July 17 2011, 01:55 AM #Permalink
    You need to be logged in on the site and then: Services / Support
    Reply voted down Show
  • Accepted Answer

    koffelidon koffelidon
    replied on Sunday, July 17 2011, 02:20 AM #Permalink
    there nothing in my submitted report sir. im sorry for being a noob im not a furom guys =__=
    Reply voted down Show
  • Accepted Answer

    Galadriel Admin Galadriel
    replied on Sunday, July 17 2011, 11:23 AM #Permalink
    You should be able to see your ticket. And if you look below, you would be able to see my answer, which was:

    2011-07-17 00:53:19 Galadriel
    First of all we need you to tell us... Did anyone else have your account? Any relative or someone else knew or could guess your password? Cause I can't see any glitch or window providing access to your account on our side.


    If you either gave your account to someone you know, or put it on a site other than this one (for example on sites advertising that they sell gold on here but of course they only exist to scam you), then you have compromised your account through your own fault, and there is nothing we can do about it.

    The only thing we can do is make sure your password gets changed, so that doesn't happen again.
    Reply voted down Show
  • Accepted Answer

    koffelidon koffelidon
    replied on Sunday, July 17 2011, 01:05 PM #Permalink
    ahh i guess i cant get thous items back i see well can i ask a favor the could you look at data base for the last person i trade or mailed coz when i log it in i saw my character in mailbox if its nyasha could you look to the person that char trade to or mailed to.. coz she the only person who knows me password.
    Reply voted down Show
  • Accepted Answer

    koffelidon koffelidon
    replied on Wednesday, August 03 2011, 07:02 AM #Permalink
    umm sir i would like to change my password please how can i do it sir thx
    Reply voted down Show
  • Accepted Answer

    Sedy Admin Sedy
    replied on Wednesday, August 03 2011, 10:56 AM #Permalink
    Send a GM ticket (Services/Support menu) with the account name and the password you require.
    Reply voted down Show
  • Accepted Answer

    koffelidon koffelidon
    replied on Wednesday, August 03 2011, 12:26 PM #Permalink
    i cent send any ticket... T_T
    Reply voted down Show
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